Canon issues service Notice over EOS 7D residual images
Canon EOS 7D owners take heed, the company says there is something wrong with your units.
Canon has issued a service notice for all EOS 7D owners over a problem that has appeared “in images captured by the EOS 7D Digital SLR camera.” The problem only occurs under certain settings during a continuous firing, but it is significant enough that you could see residual traces of the preceding image during the editing process.
At this time Canon has not established what the exact remedy for the situation is, but the company does want users to know they are aware of it and are working on it. Â You can find the full service notice posted below along with contact information for customers in the United States.
Service Notice: EOS 7D: Residual Image in Picture
Thank you for using Canon products.
We have confirmed that in certain camera settings and shooting conditions, the phenomenon described below may occur in images captured by the EOS 7D Digital SLR camera.
Canon is currently investigating and analyzing the cause of this phenomenon, and we are planning to release a firmware update to address this issue.
Once the support measures have been established, we will post the relevant information on our Web site.
We offer our most sincere apologies to customers using this product who have been inconvenienced by this issue. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.
Phenomenon
In images captured by continuous shooting, and under certain conditions, barely noticeable traces of the immediately preceding frame may be visible. This phenomenon is not noticeable in an image with optimal exposure. The phenomenon may become more noticeable if a retouching process such as level compensation is applied to emphasize the image.Affected Product
EOS 7D Digital SLRSupport
This contact information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.Thank you,
Customer Support Operations
Canon U.S.A., Inc.Contact Information for Inquiries Canon Customer Support Center Hours: Monday-Friday 8:00 a.m. – 12:00 midnight. ET, Saturday 10:00 a.m. – 8:00 p.m., excluding holidays Phone: 1-800-OK-CANON (toll free) 1-800-652-2666 TTD: 1-866-251-3752 (toll free) Email: carecenter@cits.canon.com For additional support options: www.usa.canon.com/support
